Privacy policy
1. Introduction
Cactus Beats Limited (“we,” “us,” or “our”) operates jaycactus.com (the “Site”). This Privacy Policy explains how we collect, use, and protect your Personal Information when you visit or make a purchase.
By using our Site, you agree to the terms outlined in this Privacy Policy.
2. Contact Information
If you have any questions, require more information about our privacy practices, or wish to make a complaint, please contact us:
📧 Email: team@jaycactus.com
📍 Mailing Address:
Cactus Beats Limited
Lytchett House, 13 Freeland Park
Wareham Road, Dorset, Poole, United Kingdom
3. Collecting Personal Information
We collect various types of Personal Information to provide and improve our services.
a) Device Information
📌 Purpose: To optimize Site performance, conduct analytics, and prevent fraud.
📌 Source: Automatically collected via cookies, log files, web beacons, tags, and pixels.
📌 Data Collected:
Web browser version
IP address
Time zone
Cookie data
Site interactions (pages viewed, products searched, etc.)
📌 Shared With: Shopify, Google Analytics, Facebook Pixel, and other tracking tools.
b) Order Information
📌 Purpose: To fulfill orders, process payments, provide order confirmations, and prevent fraud.
📌 Source: Collected directly from customers during checkout.
📌 Data Collected:
Full Name
Billing & Shipping Address
Payment Information (e.g., credit card details)
Email Address
Phone Number
📌 Shared With: Shopify, Payment Gateways (e.g., Stripe, PayPal), and order fulfillment apps.
c) Customer Support Information
📌 Purpose: To provide support and respond to inquiries.
📌 Source: Directly from customers when they contact us.
📌 Data Collected:
Name
Email Address
Order Details
Any other information voluntarily provided
📌 Shared With: Customer support platforms such as Shopify Inbox, Zendesk, or email service providers.
4. Minors
Our Site is not intended for individuals under 16 years old. We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us for deletion.
5. Sharing Personal Information
We share your Personal Information with trusted third-party service providers to operate our business effectively, including:
Shopify: Powers our online store (Privacy Policy)
Payment Processors: Stripe, PayPal, or other gateways used for secure transactions.
Marketing & Advertising Partners: Google Ads, Facebook Pixel, and email marketing services to provide targeted ads and promotions.
Compliance & Legal Obligations: We may disclose your data to comply with legal requests, such as subpoenas or government investigations.
6. Behavioural Advertising & Tracking
We use your Personal Information for targeted advertising and marketing.
🔍 Third-Party Advertising Tools Used:
You can opt out of targeted advertising via the Digital Advertising Alliance opt-out tool.
7. Using Personal Information
We use your Personal Information to:
✅ Offer products & process payments
✅ Manage orders & provide customer support
✅ Improve website performance
✅ Prevent fraudulent transactions
✅ Send marketing emails & targeted ads (with your consent)
8. Your Rights (GDPR & CCPA Compliance)
For EU Residents (GDPR Rights)
If you are in the European Economic Area (EEA), you have the right to:
Access your personal data
Request corrections to inaccurate information
Erase your data (“right to be forgotten”)
Object to data processing
Transfer your data to another service provider
📧 To exercise your rights, contact us at team@jaycactus.com.
For California Residents (CCPA Rights)
If you are a resident of California, you have the right to:
Know what personal data we collect
Opt-out of data selling (we do not sell personal data)
Request deletion of your personal data
9. Cookies Policy
Cookies are small data files that improve website functionality and personalize your experience.
🍪 Types of Cookies We Use:
Necessary Cookies: Enable core website functions.
Analytics Cookies: Track user behavior and improve the site.
Advertising Cookies: Used for personalized ads.
🚫 Managing Cookies:
You can disable cookies in your browser settings, but doing so may affect website functionality.
📍 Learn more: www.allaboutcookies.org
10. Data Retention
We retain your Personal Information until you request deletion, or as required by law. For order history, we may keep data for tax and compliance reasons.
📧 To request deletion, contact us at team@jaycactus.com.
11. Automated Decision-Making
We use automated fraud prevention tools that may temporarily block suspicious IPs or payment methods for security reasons. However, we do not make major decisions (e.g., rejecting orders) solely based on automation.
12. Do Not Track (DNT) Policy
We currently do not respond to Do Not Track (DNT) browser settings, as no industry-wide standard exists.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal changes or new business practices. Any updates will be posted on this page with a revised “Last Updated” date.
14. Complaints
If you have privacy concerns, please contact us first. If we cannot resolve your complaint, you have the right to escalate it to a data protection authority.
🇬🇧 UK Customers: File a complaint with the Information Commissioner’s Office (ICO) → ICO Complaint Portal
📧 For all inquiries, email us at team@jaycactus.com.
